Support

Email support@plainstackapps.com. We reply within 24 hours.

Before you write

Most questions are answered in the FAQ, and the app's Help page shows the same answers. Common ones:

• The offer doesn't show on my product page
• How combining with other discounts works
• What happens when I uninstall

Report a bug

Email support@plainstackapps.com with:

1. Your store's .myshopify.com address.
2. The offer's name, and the product page or cart where it goes wrong.
3. What you expected and what happened instead, for example "3 items should get 15% off, the cart shows 10%".
4. A screenshot of the cart or product page, if you can.

We never ask for your password or for staff access to your store. If we need to see something, we'll ask you for a screenshot.

Data and privacy requests

To see or delete the data we hold, or to leave the waitlist, see the privacy policy or email us from the address concerned.